PRO2 Return and Refund Policy

We want you to be happy with your PRO2 order. For return requests or problems with your delivery, email amywegener@unitedhcompany.com with your order number and a description of the issue.

Change-of-mind returns

You may request a return within 14 days of receiving your order.

Products must be unused, unopened, with all original seals intact, in their original packaging and properly stored according to the label instructions. Opened or partially consumed food, drinks and supplements cannot be returned for a change of mind.

You are responsible for return delivery costs for change-of-mind returns. We do not charge a restocking fee.

These conditions do not limit any return or cancellation rights you have under applicable South African law.

Damaged, incorrect or defective products

If your order arrives damaged, leaking or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery. Include photographs of the products and packaging where possible. This requested reporting period does not limit your statutory rights.

For suspected quality or safety issues, stop using the product and contact us. Please retain the product, packaging and batch information while we assess the issue.

For confirmed damaged, incorrect or defective products, PRO2 will cover reasonable return delivery costs where a return is required and arrange the appropriate refund or replacement in accordance with your legal rights.

The unopened-product condition for change-of-mind returns does not apply to valid defect or quality complaints.

How to return an item

Email amywegener@unitedhcompany.com before sending anything back so we can provide the correct return address and instructions.

Please include your order number or other proof of purchase, the items you wish to return and the reason for your request.

Refunds

We will notify you after assessing your request and, where required, inspecting the returned products.

We aim to process approved refunds within 7 business days of approval, using the original payment method. Your bank or payment provider may require additional time to reflect the refund. Any shorter legally required deadline will apply.

Delivery-charge refunds will depend on the reason for the return and your rights under applicable law.

Your consumer rights

This policy supplements and does not exclude or restrict your rights under the South African Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable legislation. Where this policy conflicts with a mandatory legal right, that right will prevail.